FAQ

I FORGOT MY PASSWORD. HOW DO I RESET THE PASSWORD TO MY ACCOUNT?

Select Sign In, which is located at the top right hand side of Holabear.store, and click on "Forgot Your Password".

HOW DO I UNSUBSCRIBE FROM EMAILS?

Simply click the unsubscribe link at the bottom of any Holabear email.

WHERE IS MY ORDER?

You can check your domestic order status and details by using our Order Status Form or by logging in to your account. Please keep in mind that customized product will ship separately.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

We process and ship your order as quickly as possible. Once your order is placed we are unable to edit your order. Please note, there is a short window of time (up to 1 hour) after order placement when your order can be cancelled. Simply navigate to order history inside your account, or visit the order status link here. We are unable to cancel orders after this window has passed. If you need to submit a return for a non-customized product, please visit our self-service return portal here.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized product, including collegiate and prepared designs, processing can range from 2-3 weeks. See our Shipping Policy for more information.

HOW WILL MY ORDER SHIP IF I'VE ORDERED BOTH CUSTOMIZED AND NON-CUSTOMIZED PRODUCT?

Orders with customized and non-customized product will ship separately. Customized product has additional processing time and will be shipped once completed.

WILL I RECEIVE A NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please contact us at support@holabear.store

CAN'T FIND THE PRODUCT YOU ARE LOOKING FOR OR IT'S OUT OF STOCK?

If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know. You can also check with local dealers in your area.

WHERE DO I ENTER A PROMOTION CODE?

Once you add your Holabear items to your shopping cart, you can enter your promo code under View Cart or on the Check Out page under the Payment section. Be sure your code has been applied before submitting your order.

We deliver to thousands of customers from all different areas and we want to get your HOLABEAR as soon as possible.That’s why we try our best to provide you the best services.

Processing time:within 24 hours of purchased

Shipping zones:Valid on orders shipped in the contiguous United States & UK only. We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)

Shipping time:We offer the Free Standard Ground Shipping to delivery your Holabear, and you will receive your lovely item in about 2-3 weeks.

Reminder: All custom logo, collegiate, or monogrammed products will require additional processing time.

Please note the global shopping days will begin in the following business days and lead to the longer shipping time：

New Year’s Day,Easter,Black Friday,Christmas Day

We make effort to create the best Holabear and want you love them like we do,so we offer a 30-day free return and refund for your satisfaction.

Three steps to easily make return for a refund:

Contact our customer service team at support@holabear.store with your purchase invoice

Drop your return package off at any courier company near by you and email us to let us know  the track number.

Wait for the coming exchange products or refund.

To be eligible for a free return, the following rules must be met:

All returns must be related to a Holabear.store order.

All returns must be processed through our Returns portal within 30 days of original purchase.

Any shipping costs from the exchange order are non-refundable

Any additional return shipping costs are non-refundable.

All items must be unused and undamaged and returned in its original packaging.

Please kindly allow two weeks for refunds to back to your account.